MTN Ghana has organised community engagement forums in Cape Coast and Ho to interact directly with customers, update them on the company’s operations and solicit feedback on their services.
Following similar earlier engagements in Adentan and La communities in Accra, these interactive sessions provide an avenue for MTN to have closer contact with a cross section of customers.
MTN invites people representing different groups in communities and update them on the company’s offers and services and seek their response.
Speaking at the forum in Ho, the Corporate Communications Senior Manager, Mrs Georgina Asare-Fiagbenu, indicated that the platform was essential because it enables MTN to build stronger relations with customers.
Mr Teddy Hayford-Acquah, Regional Technical Manager for the Western and Central Business District, told participants in the Central Region that providing a distinct customer experience is a key avenue towards achieving MTN’s vision to lead the delivery of a bold new digital world to customers.
He announced that resources have been increased in all districts in the Region to enhance customer experience on the MTN network.
“MTN has mounted 196 2G and 54 3G cell sites to improve network performance and availability,” he said.
Participants expressed their appreciation for the interaction, with one stating: “This is the first time a telecom company has done something like this in our community; I thank MTN for engaging us.”
Another said: “I am likely to be more tolerant to MTN because I now understand some of the challenges MTN goes through and why I sometimes experience difficulties when making a call; this is very good and should be organised at least twice a year.”
The Cape Coast and Ho community forums were attended by representatives including personnel from Ghana Prison Service, Ghana Police Service, Market Women Association, Ghana Education Service, Methodist, Catholic and Presbyterian Church members, Council of Churches, Fishermen’s Association, Car Washers and Truck Pushers Association, Ghana Private Road Transport Union, Resident Associations and Mobile Money Merchants in the area.
Source : GNA