Stanbic Bank Ghana is expanding its use of artificial intelligence to detect suspicious transactions and strengthen the protection of customer accounts.
Chief Risk Officer Felicity Osafo Sampong said the bank was investing in monitoring systems capable of learning behavioural patterns and identifying anomalies.
She disclosed the initiative at the Stanbic Bank–Graphic Business Breakfast Meeting in Accra.
The event brought together regulators, bank executives, fintech leaders, telecommunications operators and security agencies under the theme “Shine Your Eyes: Combating Financial Fraud in Ghana through Collaboration and Innovation.”
Osafo Sampong said fraud schemes were becoming more sophisticated and increasingly used several platforms.
Traditional systems often flag individual transactions using fixed rules. AI-enabled tools can examine a customer’s established behaviour and identify activity that differs from normal patterns.
The systems can trigger an early review where a transaction appears suspicious, allowing the bank to intervene before further losses occur.
Digital banking growth has increased convenience for customers but has also created new channels that criminals attempt to exploit.
The bank’s approach combines technology with public education because many fraud cases begin through social engineering.
Fraudsters may create a sense of fear or urgency to persuade a customer to disclose passwords, personal information or account credentials.
Osafo Sampong said customers remained part of fraud prevention and had to verify requests involving their financial information.
She also emphasised cooperation across the financial ecosystem.
Transactions can move between banks, mobile networks, fintech platforms and other payment providers, making rapid information sharing important during investigations.
Regulators and law-enforcement agencies also have roles in establishing standards, examining criminal conduct and coordinating responses.
The AI tools are designed to strengthen the bank’s existing risk-management framework rather than replace staff or customer vigilance.
Stanbic’s investment reflects the wider adoption of automated monitoring across the financial sector as institutions respond to digital scams.
The bank will continue operating the technology alongside awareness campaigns and collaboration with industry partners.
